Returns & Refunds Policy

At GMG | Global Medical Group, we value your trust and strive to ensure that every purchase meets your expectations. Please review our policy regarding returns, warranties, and guarantees:

Warranty

All items purchased from GMG are covered by a 10-day limited warranty from the date of delivery. During this period, if the product is found to be defective or not functioning as described, customers may request service or replacement subject to inspection and approval.

Guarantee

Every product we sell is backed by a 6-month performance guarantee. This guarantee ensures that the device will operate in accordance with its stated specifications under normal use. Should any issues arise within this period, we will work with you to provide repair, replacement, or suitable support.

Condition of Sale

Unless otherwise specified, all equipment is sold “As Is.” While we carefully inspect and certify devices prior to sale, it is the buyer’s responsibility to evaluate suitability for their intended use.

Returns & Refunds

Requests for returns must be submitted in writing within the 10-day warranty period.
Items must be returned in the same condition as received, including all accessories, documentation, and packaging.
Shipping and handling costs are non-refundable, and return shipping is the responsibility of the buyer.
Refunds, when applicable, will be processed after inspection and approval, typically within 10–15 business days.